📦 Dispatched within 1-3 working days.

FAQs

Where do you ship too?

Currently, we only ship within the United Kingdom. 

 

Which courier do you use?

We send all of our orders out using Royal Mail's first class and second class shipping service. 

 

Where's my order?

Once an order is dispatched from our workshop, you will receive a shipping confirmation email which entails all of your tracking information. The tracking information will not be updated until Royal Mail have made a delivery attempt. Please check Royal Mail's current delivery times on their website to ensure there are no delays in your area. If your order hasn't arrived within 10 days of being dispatched, drop us an email and we'll arrange a replacement. 

 

Do you put invoices in your parcels?

We don’t send any paperwork in the parcels, so if you are sending the present straight to the recipient they won't know how much you spent. All invoices will be emailed directly to you.

 

Can I send my gift boxes to different addresses?

Yes, but you will have to place two separate orders with the different address and pay the shipping on each order.

 

Do you cater for gluten-free diets?

Our standard vegan sweet mixes do contain gluten. However, we are now able to offer a gluten-free vegan sweet mix at no extra cost. Just let us know before or after you've placed your order. 

 

Have a different question?

We are happy to answer any questions. Just email them to lucy@elizabethandernest.co.uk or you can send a message through our contact form.