Shipping policy

Royal Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Tracking

Customers are given a tracking number once their product is shipped. Customers are responsible for checking their own tracking numbers and informing us if a parcel is delayed over 10 days or they need help with a delivery. Our next day service is fully trackable.  Royal mail standard and first class are not fully trackable the tracking number allows you to rearrange delivery or see if a parcel is delivered if you are sending it to someone else.

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. If there is any delay in dispatching your order, we will contact you beforehand. Please note that estimated delivery dates are not guaranteed. We ask that you allow 10 days from the estimated delivery date before making a claim. 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
Royal Mail Standard (1-3 day processing time)	2-4 business days	£3.20
Royal Mail First Class (1-3 day processing time)	1-3 business days	£4.20
Royal Mail special delivery (Shipped same day if ordered before 11am)	1 Business day	£8.50

Delivery delays can occasionally occur during peak seasons such as Christmas. 

Customs, Duties and Taxes

Elizabeth & Ernest is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Elizabeth & Ernest is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy 

We currently do not ship outside of the United Kingdom.